Letpads do not use letting agents in Preston. We often get asked by reputable letting agents in preston why we do not use there services like many other landlords do. Due to our enviable reputation all letting agents in Preston want us on there books and to be fair we can see why, as we would want letpads on thebooks if we too were letting agents in Preston renting to students in Preston.
However we do not use student letting agents in preston because we feel that only us at letpads can give the first class service day in day out. When we get any form of comunication be it a telephone call, text, email or whatever else we ensure our tenants in preston of an imediate response. Feedback from students in preston when asking about there accomadation in preston has always been the service recieved from letting agents dealt with on behalf of landlords. All students asked said they would prefer to deal with the landlord direct or at least employees that worked directly for the landlord as oppose to a letting agent that the landlord used.
Given this feedback and the feedback we get from our uclan students in preston we have always felt it was the right thing to ensure that we never take our eye of the ball so to speak. We always know any problems reported to us and once we allocate the job to our maintenance team or outside contracters depending on the job in hand. Well it is not just forgotten about, we then have a system in place to chase this up for our students in preston. This may all seem like very obvious things but we were amazed how many students tenants in preston living in student houses all over in preston reported back to us in there feedback. A big issue they had was reporting a problem to student letting agents in preston or sometimes even the landlords themselves. Then just waiting and hearing nothing back sometimes for weeks, then to call them back and at times to find out there had no idea or note of any problem ever been reported. This was a total shock to letpads as our tenants will also know, as any problem reported to us is booked in and then timescales given with further chase reports undertaken. Of course at times certain issues can not be resolved there and then as parts may need to be ordrerd, or new items replaced but as long as tenants are kept in the lop they are happy.
Letpads only ever rent there own houses so they ensure they always know whats happening and its in there interest to ensure things are going right for there student tenants in preston. We know our reputation as prestons best student houses in preston has been built from the ground up, we get students staying on year on year and then recommending there friends to us so this tells us we are doing things right. Student accomodation in preston will always have issues coming up all the time, this is simply a fact of life but its how we deal with these issues them seperates us apart from the rest of the competition. Yes we do not have masses of houses and hug marketing campaigns like the much bigger student providers in preston, but what we do have is a genuine passion for ensuring your time in a letpads home is as enjoyable as it can be.